Penina O Le Motu set

Dear Agnes,

We regret to inform you that your recent inquiry about the lost package has been thoroughly reviewed in accordance with our terms and conditions. While we empathize with the inconvenience caused, we'd like to clarify that all our shipments are fully insured through the shipping provider, in this case, USPS.

Upon our investigation, we have confirmed that the package was promptly dropped off at the designated location, and we possess the necessary receipts as evidence. However, it is with regret that we cannot provide a direct refund or replacement, as the responsibility for the lost item lies with the shipping company.

We kindly request you to file a claim with USPS at your earliest convenience, providing them with the required documentation to facilitate the process. We are committed to assisting you in this endeavor and are more than willing to provide any additional information or support necessary to expedite your claim.